For your security, we only have access to the account
number and the email address associated with it. We do
not have access to your password, which questions you chose
or what your responses were.
Although we have access to your email address, we do
not share it with others. We will, on occasion, use it
to contact you about happenings at the credit union,
urgent member information, or, if you so choose, promotions
Yes. The Challenge Questions
and Confidence Word are part of the Multi-Factor Authentication
required by our regulators. They are in place to help protect
you from phishing, fraud and other scams.
Yes. The security question response will not allow you
access to the account unless the answers are entered identically.
For example, if your initial response was May 06, 2006,
the following responses would not be valid: May 6, 2006;
May 06 2006; 06/06/2006; 2006, May 6.
Each time you access your account from a different computer,
you will be asked to answer the security questions. This
is to ensure that you are the one trying to gain access,
as our server does not recognize the computer as yours.
Additionally, if you perform a disk clean-up on your computer,
you will be required to answer the security questions.